Concierge Departure Service

Concierge Departure Service was developed specifically for hotels seeking to extend the guest experience beyond checkout through a professionally managed vehicle concierge program.

Unlike traditional automotive services, Concierge Departure Service integrates seamlessly with your property's existing valet, concierge, and guest service operations while requiring minimal staff involvement. Auto Concierge by Reneau manages guest communication, scheduling, payment, service execution, and digital reporting from start to finish.

The result is a seamless hospitality amenity that enhances the departure experience while preserving your property's operational standards, security procedures, and commitment to exceptional service.

Guest-Centered

Enhances the Departure Experience

Provides guests with a convenient, professionally managed vehicle concierge service that extends your property's commitment to exceptional care beyond checkout.

Operationally Simple

Built Around Existing Procedures

Designed to integrate with your property's established valet, concierge, and security protocols while requiring minimal staff involvement.

Fully Managed

Handled by Auto Concierge

Guest communication, scheduling, payment, service execution, and digital reporting are managed entirely by Auto Concierge by Reneau.

Operational Responsibilities

Your Team

We Handle Everything Else

Identify a designated hotel contact
Provide vehicle access using existing procedures
Follow approved key handling protocol
Support the agreed implementation process.

No guest communication.
No payment processing.
No automotive coordination.

We Handle Everything Else

Guest scheduling
Guest communication
Payment processing
Service execution
Digital Vehicle Inspection
Digital report delivery
Completion notification

From scheduling through completion, every aspect of the guest experience is managed by Auto Concierge by Reneau.

VEHICLE HANDLING STANDARDS

Extend Your Hospitality Beyond Check-Out.

Protecting your guests' vehicles is central to the Concierge Departure Service experience.

Every service is performed while respecting your property's established security procedures, operational standards, and guest expectations.

Operational Standards

The vehicle remains in its assigned parking space throughout the entire service.

Guest vehicles are never driven as part of Concierge Departure Service.

Property procedures are always followed.

Every service is performed according to the agreed implementation plan established during onboarding.

Vehicle operation is limited.

The engine may be started only when necessary to complete inspection documentation and verify vehicle information. The vehicle is never driven.

Fuel is delivered directly to the parked vehicle.

When requested, fuel is delivered on-site while the vehicle remains in its assigned parking space.